Moving Into Your New Home Guide
Welcome to your new home! We’re excited to have you as part of the Holmes&Co community and want to make your move-in as smooth and enjoyable as possible. Below is a helpful guide on settling in, setting up essentials, and knowing what to expect in the first days of your tenancy.
1. Collecting Your Keys
Make sure to coordinate with your agent or landlord for key collection. Remember to test all keys provided, including mailbox, gate, and any other access points, to ensure everything works smoothly.
2. Setting Up Utilities
It’s essential to get your utilities up and running as soon as possible. Here’s what you need to know:
Electricity and Gas: Contact the current providers to transfer the account into your name or set up a new account with a provider of your choice. If it’s a prepay meter, you may receive a card from the provider to top up as needed.
Water: United Utilities generally provides water services in the area. Contact them directly to update your information and set up payment.
Council Tax: Contact your local council office to register for council tax in your name. You can typically do this online by providing your move-in date and property address.
Internet and Phone: Choose your preferred internet provider and set up installation if necessary. Some properties may already be wired for broadband, making it easier to start service.
3. Understanding Your Deposit Protection
Your deposit is protected with the Deposit Protection Service (DPS). You should receive a certificate confirming your deposit registration. This document ensures that your deposit is safely held and will be returned to you following an inspection at the end of your tenancy, pending any necessary deductions.
4. Reporting Any Issues
We’re here to help if you discover any issues or maintenance needs in your new home. Use our tenant portal or contact us directly to report any concerns, and we’ll coordinate repairs as soon as possible.
5. Paying Your Rent
Your tenancy agreement outlines your rent payment schedule. Rent is typically due on the same date each month. Setting up a direct debit or standing order is a convenient way to ensure payments are always made on time.
6. Familiarize Yourself with Your Local Area
Explore the local amenities nearby:
Shops and Supermarkets: Find your nearest grocery stores, pharmacies, and convenience shops.
Transport Links: Locate the closest public transport options, such as bus stops or train stations, for easy travel.
Healthcare Facilities: Identify nearby GP surgeries and hospitals for any medical needs.
7. Understanding Your Rights and Responsibilities
We want to ensure you have a comfortable and positive tenancy experience. It’s essential to understand your rights to a safe and habitable property and your responsibilities for maintaining it. You’ll find a detailed list of your rights and responsibilities in your tenancy agreement, as well as on our website.
8. Home Tips & Maintenance
Heating and Ventilation: Ensure proper ventilation to prevent dampness, and be mindful of heating settings to keep your home comfortable and energy-efficient.
Condensation Control: Use extractor fans in bathrooms and kitchens and open windows periodically to prevent moisture buildup.
Appliance Care: Regularly clean and maintain appliances such as the oven, fridge, and washing machine to keep them in good working order.
9. Moving Out Procedure
It may seem early to think about moving out, but knowing the move-out process will help you keep the property in good condition from the start. At the end of your tenancy, you’ll be expected to leave the property clean and in the same condition as listed on the inventory. Proper care throughout your stay will help ensure a full deposit return.
Final Thoughts
Welcome again to your new home with Holmes&Co! We’re here to make your experience as enjoyable and stress-free as possible. If you have any questions or need assistance, don’t hesitate to reach out. We hope you have a wonderful start in your new space!