We've just launched our brand-new 24/7 Out-of-Hours Property Management Service — now fully integrated and providing round-the-clock protection for your properties and exceptional support for your tenants.

This always-on system includes:

• Immediate handling of calls from tenants, contractors, or suppliers at any hour.

• Our advanced Remote Video Assistance tool for real-time triage of maintenance issues — guiding simple fixes remotely to cut unnecessary callouts and save you time and money.

• Fast coordination of emergency contractor callouts when needed, with end-to-end management and detailed reports for full transparency.

For landlords, this means stronger asset protection, reduced costs, better oversight, and happier tenants. For residents, it delivers prompt, professional help whenever it's required — day or night.

This is a big step in our commitment to making property management more reliable, efficient, and stress-free for everyone involved.

Read the full announcement on our advice page

We're delighted to introduce our latest team addition: who joins us with over 10 years of hands-on experience in property management and lettings.

With a strong background in managing properties and conducting thorough inspections (from move-in/move-out to routine compliance checks), they’ll take the lead on ensuring all our property inspections are carried out to the highest professional standards — delivering detailed, accurate reports that protect landlord interests and keep tenants happy.

They will also play a key role in reviewing and refining our internal workflows, driving greater efficiency across the team so we can respond even faster, reduce admin time, and maintain the smooth, reliable service our clients expect.

This appointment strengthens our commitment to quality and continuous improvement, especially as we continue rolling out enhanced 24/7 support and maintenance processes.

As part of our ongoing improvements to deliver faster, more reliable support — especially with our enhanced 24/7 out-of-hours service now live — we've upgraded our phone system. This includes a new main office line for general enquiries, lettings, viewings, and landlord consultations, plus a dedicated 24-hour emergency line that routes directly to our on-call team for urgent maintenance, tenant issues, or out-of-hours reports.

• New main office number: 02046033404

  (available during business hours for all standard enquiries)

• New 24-hour emergency line: 02045499988

  (for emergencies, after-hours calls, or urgent contractor coordination — answered around the clock)

These changes ensure smoother communication, quicker response times, and seamless integration with our next-morning reporting process. All existing contacts have been updated across our website, emails, and property portals — so please save these new numbers to your phone for easy access.